An estimated 16 million people (29% of UK adults) were affected by postal delays over Christmas, according to research by Citizens Advice. The charity’s research shows the number of people experiencing postal delays during the festive period is at a five-year high, excluding 2022, when Royal Mail strike action significantly disrupted services. In 2024, 10.7 million people faced postal delays, compared with 12.1 million in 2023 and 15 million in 2021. In December 2022, 60% of UK adults (31 million people) were impacted by postal delays, largely due to Royal Mail strike action. As the statutory watchdog for postal services, Citizens Advice warned that insufficient action is being taken to prioritise consumers.