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Why your IT operations team is your AI adoption blueprint
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How I use AI to boost productivity and revenue | CIO
Last quarter, I watched a client organization’s AI strategy presentation roll out to fanfare: executive buy-in, budget secured, timeline mapped.
Meanwhile, in the basement (metaphorically speaking), their IT operations engineers were quietly using Claude and ChatGPT daily to debug stack traces and automate ticket responses.
This gap between declared AI strategy and actual adoption isn’t unique to us.
According to Stanford’s 2025 AI Index, 78% of organizations now use AI in at least one business function.
Here’s what I’ve learned: Your IT operations team isn’t just a good place to test AI — it’s the template for understanding how AI gets adopted across your entire enterprise.