He argued that ServiceNow is a crucial platform for businesses to use AI across their operations, not simply an applications vendor that has added some AI features. “We are a platform company executing a long-term platform strategy where AI agents and workflows are harmonious and synonymous, creating sustained advantage, not short-term wins,” McDermott said. After Armis, “we do not see any other large white spaces that are necessary to complete our platform”, McDermott said. The company announced its first buyback programme in May 2023, with a prior expansion in early 2025. The new buyback suggests management confidence in the face of AI disruption fears, wrote Anurag Rana, an analyst at Bloomberg Intelligence.