Digital healthcare is expanding fast, but the people most eager for it are also the ones most likely to get stuck when it’s time to pay. The PYMNTS Intelligence report “Clicks, Care & Copays—How Each Generation Navigates Digital Healthcare” found a widening expectations gap across age groups. Payment friction hits young patients hardest, a 68% of Generation Z respondents encountered at least one payment barrier during their last healthcare payment experience, versus 18% of boomers. Ease rises with age, as 93% of baby boomers described their last healthcare payment as easy, while 62% of Gen Z said the same. For all PYMNTS digital transformation coverage, subscribe to the daily Digital Transformation Newsletter.