AirAsia issued an apology following a coordination issue that left 23 passengers on a shuttle bus during boarding for a domestic flight from Bangkok to Hat Yai. The boarding door was reopened, and 23 passengers were allowed to board. “There was no counting of passengers boarding the aircraft, even when it was time for departure,” the passenger wrote. Thanks to ‘Auntie Ya’ who helped ensure 23 passengers could board and reclaim their rights.”In a statement issued on January 28, AirAsia confirmed that the delay was due to a coordination and communication error among staff. The airline stated that the flight carried 136 passengers and was delayed by approximately 36 minutes while the captain allowed the remaining passengers to board.