When South Africa hosted the G20 Summit recently, its hospitality sector welcomed the world and showcased how technology is transforming guest experiences. They’re increasingly powered by intelligent digital infrastructure that connects people, systems, and experiences. Simply put, technology is redefining the hospitality industry, from booking engines to in-room automation, mobile check-ins, and real-time analytics. It’s all about the dataThe ability to collect, interpret, and act on information is the key differentiator between good hospitality and exceptional hospitality. Looking beyond functionality, to people and the environmentYet, despite the growing reliance on technology, hospitality remains fundamentally about people.