The High Court has refused a law firm permission to challenge a decision of the Legal Ombudsman (LeO) which cost it over £115,000 in compensation and reduced costs. Andrew Burns KC, sitting as a deputy High Court judge, said the courts “must respect the flexibility that the Legal Ombudsman scheme gives in the process that it adopts”. A senior ombudsman issued a final decision in the Tochers’ favour in November 2024. The ombudsman set out the material on which it could “properly reach the decision it did”. “I agree that the claimant’s grounds, in reality, amount to reasons why the claimant disagrees with the final decision of the ombudsman.”