AdvertisementThe authority’s investigative report found that Tabcorp’s internal control systems did not function as intended, and failed to stop people on the self-exclusion register opening new accounts. AdvertisementThe authority investigation into Betfocus included evidence from three separate complainants and concluded that there were “gaps and deficiencies” in the bookmaker’s procedures to identify accounts linked to self-excluded people. AdvertisementThe watchdog said that this “suggests the ease in which the complainant was able to request to open an account with Picklebet”. All of the gambling companies were contacted for comment. The national self-exclusion register was launched by the Albanese government in 2023.