A university lecturer was left 'shaking and unable to sleep' after Airbnb refused to ban a guest who racially abused her. Airbnb initially refused to ban her despite 'relentless complaints', instead telling Ms Qi to 'post a professional public response to address the feedback'. Ms Qi, a Bath resident of 30 years, told the Daily Mail: 'When I first read the messages it was horrendous. 'Generally we only remove reviews if they include prohibited speech, such as private information or hate speech - or if they are used as means of extortion.' 'I am disgusted and disheartened by the guest but Airbnb as well because how they've dealt with such a clear-cut attack on me.