AdvertisementLifestyleLife & relationshipsSeptember 11 attacks Opinion My frequently flying friend had a gripe. One morning, while living in Montreal, he woke and checked his frequent flyer points and was outraged to find United Airlines had shortchanged him. To date I’ve received no frequent flyer points for either flight. There isn’t any other.” “Well, our systems are stretched ...”Advertisement“I don’t want to hear about your systems, Belinda. Field this one with equanimity ... with grace, if you can.” “A call about frequent flyer points.” “Yes.