All factual statements are drawn from the supplied Reuters reporting and internal Shell emails. Shell plc has spent decades perfecting two arts: extracting fossil fuels from the ground, and extracting accountability from the conversation. Internal emails from 2007–2009 show Shell was far from indifferent. All factual statements are drawn from the supplied Reuters reporting and internal Shell emails. Sources:• Reuters (Dec 2, 2009): Shell critic says oil major targeting his website• Shell internal emails PDF: Internal correspondence (March 2007)“A site which Shell itself admitted provided better information on the group than its own internal communications.”— Reuters, reporting Donovan’s account