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44% of buyers disappointed in their accounting software
['Technology Editor', 'Accounting Today']
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A significant proportion of accounting software buyers regret their purchase and are more likely to feel that way for this category than for other types of solutions, according to a new survey.
Processing ContentThis survey, from business software consultancy Capterra , polled 3,385 purchasers across 11 countries and found that just over half, 56%, are satisfied with their accounting software purchase while 44% say they're disappointed.
For example, 53% of accounting software buyers define budget and must-have features versus 55% generally.
Further, accounting software buyers appear less likely to consider risk assessments (47% vs. 53%), define desired outcomes (47% vs. 50%), or do market research and/or vendor shortlisting (45% vs. 47%).
These kinds of lapses in process contribute to some of the causes for accounting buyers often missing out on the best-fitting match.