Visakhapatnam:New age technology, like the digital network, is transforming the process of governance in new and impressive ways, senior officials stated at a conference on e-governance here on Tuesday. Secretary to the Central Information Commission, Rashmi Chowdhary, emphasized the importance of citizen-centric governance. Chief commissioner of AP state taxes, Babu A, underlined the role of civil servants in policy making, execution, system creation, change management and training. The session focused on how digital transformation is reshaping civil services by equipping administrators with tools for real-time monitoring, predictive policymaking, and enhanced service delivery. Platforms such as e-Office, integrated dashboards, grievance redressal systems, and data visualisation tools are strengthening efficiency, accountability, and transparency, it was noted.