Now, Walmart has the damaged TV and Brown’s money; all he has is that measly $10 coupon. Walmart promised to refund the customer for the damaged TV, but sent a small coupon instead. “The Walmart agent promised me a full refund or a replacement TV,” Brown recalled. After waiting nearly two months for his refund, Brown assumed Walmart would quickly return his $1,297. Instead, Brown was flabbergasted to learn Walmart intended to substitute a $10 shopping coupon in place of his $1,297 cash refund.