After initially promising to forward the $588 that Norwegian Cruise Line sent to her in error, Gloria changed her mind. She wants her refund and doesn’t care if it comes from Gloria, the cruise consultant, or Norwegian Cruise Line. According to its accounting department, Norwegian Cruise Line had sent the balance of Hampton’s refund to Gloria’s credit card by mistake. Our team knows the Norwegian Cruise Line team to be helpful and usually quick to correct mistakes. That remains to be seen, but we know for a fact that Norwegian Cruise Line and every other cruise line is more than willing to ban problematic passengers, young and old… like people who keep a misguided refund as their own.