Microsoft is deepening its push into AI-powered commerce, launching a preview of its new Personal Shopping Agent. This move is a significant step in Microsoft’s broader strategy to create autonomous “AI agents” capable of handling complex tasks. From Chatbot to Sales Clerk: Inside the Personal Shopping AgentThe Personal Shopping Agent is a “headless” B2B solution, a flexible backend tool that retailers can integrate into any digital storefront or internal application. The new features are part of a vision from Microsoft AI CEO Mustafa Suleyman for a more integrated and personal AI. Analysts at Gartner predict that by 2028, a quarter of all enterprise breaches will be traced back to the abuse of AI agents.