The AI powered sorting operates automatically once enabled in Mail settings, distinct from the broader Apple Intelligence suite that requires separate user activation on compatible devices. AI Glitches Part of a Wider PatternThis Mail categorization problem isn’t an isolated incident within Apple’s AI ecosystem. The company has faced several public challenges with its AI features recently. Apple is concurrently working to obtain better training data for its AI models, an effort that itself has drawn scrutiny from privacy advocates. While robust spam filters implemented by email service providers should ideally prevent most phishing emails from reaching the user’s inbox, the Mail app’s AI appears susceptible to misinterpreting those that slip through.